Frequently Asked Questions

About Us

Tell me about OfferAny?

OfferAny is a B2B wholesale platform, our annual transaction is over 20 million US Dollars and rapidly growing. View More>>

Where is OfferAny?

Our main office is in Guangzhou and we have three major warehouses in Shenzhen, Yiwu and Beijing.

What kind of customer service will I get?

Each business customer will get a professional client service manager. They provide personal attention to each customer. Please make sure your email box is valid.

Buying

If I want to import electronics, how do I make sure voltages and plug types are correct?

If this info is not specified in product description, please contact us.

Is it possible to have a sample as i am considering buying in bulk?

Yes, use the “Get a Quote” button to request a sample.

What kind of customer service will I get?

Each business customer will get a professional client service manager. They provide personal attention to each customer. Please make sure your email box is valid.

Do I have discount if I want to get in bulk/Wholesale quantity?

Yes, We fully support our business customers for wholesale orders, please use “Get a Quote” Bottom, enter the quantity you want to buy, then we will send the discount price to your mailbox.

Payment

What payment methods do you support?

For small order, we suggest PayPal or all major credit cards; for large order, we suggest Bank Transfer, Western Union, T/T, FOB.

Shipping & Delivery

Do you ship to my country?

Yes, we ship to worldwide.

How can I estimate shipping cost?

When you add a product to shopping cart, shipping cost is automatically calculated. Notice the final shipping cost will depend on the actual weight of the product and the country will be shipped.

What shipping carriers do you use?

EMS, UPS, FedEx, DHL for delivery in 2-10 days
Ocean shipping for delivery in 20-30 days

Can you ship by sea?

Yes

How can I get the tracking number for my delivery?

You can track your order by login [your account] , and click track my order.

If my parcel is seized by Customs what should I do?

If the items are detained by Customs after the shipment has left China, the buyer is responsible for clearance of the detained items. It is the buyer’s responsibility for any Customs duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies.

If your items can not be cleared at Customs, you need to provide OfferAny with the letter authorized by customs stating why they have been seized.

These refer to cases in which the packages are held in detention at your Customs. The dispatching party should be responsible for providing evidence to explain the detention.

Case 1: If the item is held in detention at the dispatching party’s Customs, OfferAny should make a full refund to the buyer.
Case 2: If Customs proves that the detention happens because the item is prohibited or a replica subject to a fine, OfferAny should make a full refund to the buyer.
Case 3: If no written certification is provided by Customs about the detention, the goods are deemed to be en route and OfferAny should handle the case based under the context that the shipping information is incomplete.

Do I have to pay tax/duty on delivered items from China?

Generally, customers duties will not be charged for small express packages and postal parcel.
>> Read more about Customs,Duties and Taxes.

Dispute

Return & Refund

OfferAny is committed to eliminate all the worries of your international network shopping. In order to ensure your shopping convenience and security, you have the corresponding standard in every process of shopping in Import-Express, including the return and replacement of goods.

> Return & Refund policy